Returns and Exchanges
If you are not fully satisfied with your KicKee Pants purchase, we do accept returns!
- Within 30 days of your original purchase we will provide a full credit card refund, facilitate an exchange or provide store credit.
- After 30 days from your original purchase, if the item is in its original condition with the tags still on, we will provide store credit on kickee.ca for the original purchase value. If the item is not in its original condition, we will provide store credit for the current value of the item.
- For items received as a gift or purchased from another retailer, we will provide store credit for the current value of the item. There will be a maximum of C$500 credit per household per year.
We are unable to accept returns of the following:
- Custom items, or products that were sold exclusive to retailers
- Items that have been personalized
To initiate an exchange or return, please use the options below.
Once you have received approval by email to return the item, please ship it to the address provided in your return instructions.
You are responsible for the shipping costs on your return. We recommend you use tracking or delivery confirmation on your return just to be safe. Once we receive the original item(s), you will receive a credit in the amount paid (excluding original shipping costs). Please allow 2-3 weeks for KicKee Pants to refund your credit card upon receipt.
Gift orders are eligible for store credit in the amount that the gift giver paid for the item. This store credit does not expire and can be used towards any future orders on kickee.ca.