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Frequently Asked Questions
We are KicKee Pants! You may have noticed that we have recently changed the spelling of the brand name. Rest assured, we are still the same company, with the same philosophy and same employees. The change was to offer more global protection for the brand for trademark purposes. We are very excited to be able to offer the line in the world market and look forward to serving the needs of our customers in the years to come...with a slightly different spelling! If you have any questions or concerns, please feel free to contact us!
We offer free shipping on orders over C$50.00 and a flat rate of C$10.00 (Canada Post) under C$50.00 to anywhere in Canada. Please feel free to contact us for a shipping quote for your order. While we do our best to ship your order out the same or next day, we ask that you please allow up to two weeks for delivery.
If you are not fully satisfied with your KicKee Pants purchase, we do accept returns! Within 30 days of your original purchase we will provide a full credit card refund, facilitate an exchange or provide store credit. After 30 days from your original purchase, if the item is in its original condition with the tags still on, we will provide store credit for the original purchase value. If the item is not in its original condition, we will provide store credit for the current value of the item.
Once we receive the original item(s), you will receive a credit in the amount paid (excluding any shipping costs). Please allow 2-3 weeks for KicKee Pants to refund your credit card upon receipt. Store Credit is applied to your account and is non-transferable. If you are returning items that you received as a gift, you will receive a store credit in the amount that the gift giver paid for the item. This store credit does not expire and can be used towards any future orders. If you want to exchange an item we will apply your store credit towards your exchange order. If your exchange order costs more than your return, please provide your credit card information and we will charge the remaining balance to your card. If you received an item that was incorrect, please contact us and we will be happy to correct your order.
To initiate a return or exchange, please click the Returns & Exchanges link!
To initiate a return or exchange, please click the Returns & Exchanges link!
We do not treat any of our garments with flame retardant chemicals. All of our sleepwear complies with the "snug fitting" guidelines for products not treated with flame retardant.
While our garments fit true to size, some styles are intended to have a more fitted look while others are roomier and therefore may fit your child differently. If you have questions about a specific garment, please contact us!
All of our 2 piece Pajama Sets are made to fit quite snugly to keep your little one extra safe! Federal regulations require sleepwear that is not treated with flame retardants to be snug fitting. You can rest easy knowing that our pajamawear are flame retardant free and safe for baby and big kid alike! We recommend trying on before washing.
All of our Footies and Coveralls can now be used as sleepwear as well! These styles are now snug-fitting in sizes 9-12 and up! All of our "Fitted Coverall" styles are snug-fitting in all available sizes. Again, we recommend trying on before washing.
All of our Footies and Coveralls can now be used as sleepwear as well! These styles are now snug-fitting in sizes 9-12 and up! All of our "Fitted Coverall" styles are snug-fitting in all available sizes. Again, we recommend trying on before washing.
We now include a Search by Size feature within all of our category pages! Simply choose a category or search by keyword, and then choose the size you need from the dropdown. This will show you everything in that category or page currently available in the size you need!
Our fabric is so soft that there is no way to make our prints equally as soft (although we try!!). If you are looking for the softest possible clothing for your little one, keep an eye out for out stripes and solids - there is no printing at all on these pieces. After that, the rule of thumb is that the less printing there is, the softer the fabric will feel. That said, most of our prints remain incredibly soft, and if for any reason you are unhappy with your purchase we will gladly exchange it for you!
We recommend to machine wash with cold water and tumble dry on low or delicate cycle.
Our fabric is quite delicate and should not be washed or dried with items with zippers or Velcro. We also recommend washing the garment inside out to preserve the print or prevent pilling. Many KicKee lovers use Woolite, Dreft or Free & Clear to wash and use hang/flat drying techniques.
We are able to extend the discount pricing to orders placed before the sale (up to 5 days prior) if requested within 7 days of the sale or promotion, unless otherwise noted in promotion rules. Price adjustment will be provided by in store credit. Price adjustments exclude store-wide sales and promotions.
KicKee Pants comes out with 6 new collections for you each year. In order to have all those great new designs come in, we have to let older prints go out. Seasonal stock is only intended to last for a few months so that we can have room to bring in the newer collections when they release. This means products come in and out of stock relatively quickly - especially our most popular items. That said, we do not want to run out of stock on full price items that are in season - we want to run out of stock when they are out of season and marked down. The issue is predicting how much we will need - not only which prints and styles will be the most popular, but how much growth our site will experience. Please let us know if there is something we can help you find!
We stock our Basic items year round! If we are currently out of a Basic item, please feel free to contact us to see when we will receive more of this item.
Seasonal stock is only intended to last a few months so that we are able to create room for new collections. Generally, if a Seasonal item (anything that is not named "Basic"Â) is no longer in stock; we will not expect to receive more.
Occasionally, if we have fabric at the end of the season,we are able to produce replenishment on items that have previously been marked out of stock. Because we do not know what we will be left with until the end of a season we are not able to confirm whether a specific item will become available again or not. Keep an eye out on our Facebook page for updates on styles that we are able to bring back in!
KicKee Points can be accumulated during promotions throughout the year. KicKee Points work as store credit and each point translates into C$0.01 to use toward your next order. You can apply your KicKee Points to your order during checkout, under that Payment & Other Info tab.
Should you have any questions or concerns regarding ordering, shipping or returns, please contact us at
(206) 319-1555 Monday-Friday 9am-5pm PST or email us and we will be happy to assist you.
